We’re committed to delivering quality plugins — and that includes dependable, respectful, and timely support. Please take a moment to review our support policy to understand what you can expect when you reach out to us.
Office Hours
Our support team is available from Saturday to Thursday, 9:30 AM – 6:00 PM (GMT +6). We are closed on Fridays and on public holidays.
️ Support Language
Support is provided exclusively in English. To help us assist you efficiently, please make sure your messages are clearly written in decent English.
✅ Who Is Eligible for Support?
Support is available only to customers with an active and valid license for any of our paid plugins. If your license has expired, please renew it to regain access to support services.
How We Offer Support
We provide support via our ticketing system only.
We do not offer support through Facebook, Twitter, phone, or any other platform.
Before submitting a ticket, we strongly recommend reviewing our product documentation and tutorials, which cover installation, configuration, usage, and common troubleshooting steps.
⏱️ Response Time
We aim to respond to all support tickets within 24 business hours (excluding holidays).
While we typically respond sooner, there may be occasional delays — we appreciate your patience during high-volume periods.
️ What Our Support Covers
We’re here to assist with:
- Plugin installation guidance
- Configuration and setup for intended use
- Functionality as described in plugin documentation
- Usage questions
- Bug reporting and known issues
- Fixing features that are not working as intended
What Our Support Does Not Cover
We do not provide:
- Custom development or plugin modifications
- Support for third-party themes, plugins, or conflicts caused by them
- Support for expired licenses
- Custom styling, advanced integrations, or feature enhancements beyond the plugin’s core capabilities
However, if a third-party plugin causes issues and you inform us before purchase, we’ll happily investigate compatibility.
Bug Fixing Promise
If you discover a bug in any of our plugins, please report it. We’ll prioritize it, fix it promptly, and release an update. Users will be notified through our official support channel once a fix is deployed.
For customization requests outside the plugin’s scope, feel free to contact us via the Contact Us page — we’ll do our best to assist or recommend a path forward.
Thank you for choosing Plugincy. We’re here to help you succeed with reliable tools and responsive support.