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We’d love to hear from you. Get in touch with our team and we’ll respond as soon as possible.
How Can We Help You?
Pick the topic that fits, and your message goes straight to the right place.
Questions about Plugincy, our plugins or our mission.
● Reply the same dayWhich plugin and plan fits your store? Try the live demos first.
● Reply the same dayHelp with setup, a bug or a conflict with your theme.
● Live chat, instantEmail us with your order number within 15 days of purchase.
● 2 working daysWrite about plugins or build stores? Earn 30% as an affiliate.
● Reply within 24 hoursChat with our team right here. Live chat answers any time of day.
Open live chat →Send Us a Message
Tell us what you need and we’ll reply by email.
Contact Information
Use live chat on any page. It answers instantly, 24/7.
Fast Answers, Any Time
Live chat, tickets and email, with a real team behind them.
The AI assistant answers any time of day.
A person joins when the AI can’t fix it.
From the developer who knows the plugin.
15-day money-back on every Pro plugin.
Questions About Reaching Us
Taken from our Support Policy and Refund Policy.
How fast will you reply?
Live chat answers instantly, 24/7. Support tickets get a detailed reply within 24 hours, and messages from this form usually within a few hours.
Can I talk to someone before I buy?
Yes. Start a live chat or send this form, and we will help you pick the right plugin and plan. You can also try every plugin on a live demo.
Which languages do you support?
Support is provided in English.
How do I request a refund?
Email us within 15 days of purchase from the address you used at checkout, with your order number. Refunds are processed within 2 working days.
I use the free version. Can I get help?
Yes. Start with the documentation and live chat, or post in the plugin forum on WordPress.org.
Do you build custom features?
Support does not cover custom development, but tell us what you need through this form and we will suggest a way forward.
Let’s Build a Better Store Together
Start free on WordPress.org, try every plugin on a live demo.